Mission Statement

OUR 10 CORE VALUES:

1. We exist for our customer and do our best to make every customer happy.
2. We require honesty and integrity in everything we do and live up to our commitments.
3. We have GM certified specialists and we are extremely well trained professionals who perform quality work at a reasonable price/rate.
4. We provide excellent customer courteously and consistently greet customers. A superior commitment to each customer relationship is fostered and maintained.
5. We believe that employees who are treated with respect and given responsibility respond by giving their best
6. We will maintain the reputation of being the place at which employees want to work, and have continued focus and undivided attention on each job.
7. We will not tolerate Bad Mistakes (sloppiness or lack of effort)
8. We hold our integrity to the highest regard and are well-respected in the community and industry. We stay in touch with our customers during the service work as well as follow-up to evaluate our performance.
9. We have the cleanest and most professional facility in the zone.
10. We have 100 percent pride in our product via GMs tradition of excellence, and stand by our workmanship and service processes.

    OUR VISION: We will maintain the reputation of being the dealership that customers will buy and service their Chevrolets (and other GM products) from because it is easy and enjoyable for them.

    OUR MISSION: We commit to hold on each other accountable to exceed each customer’s expectation by providing excellent, friendly, reliable and efficient service. Our number one goal is our customer’s complete satisfaction.

    VALUED CUSTOMER COUPONS

Courtesy Shuttle

Because we know your time is valuable, we at Valley Chevrolet want to make your service experience as pleasurable as possible. When you call to schedule an appointment we will be glad to give you an estimated time for the work to be completed. You can take advantage of our clean, quiet waiting room area where coffee, tea and, vending machines are provided. You will also have access to phones and television. If you are pressed for time, we are able to provide a courtesy shuttle. Inform us where you would like to be dropped off or picked up and we will schedule the shuttle accordingly..

Ken Wallace’s Valley Chevrolet | A Wilkes-Barre, Pittston, Scranton and Hazleton, PA Chevrolet Dealer | GM certified New and Pre-Owned Chevrolet car, truck and SUV dealership | Home